Diabetics, Rita's Sugar Free is Not Sugar Free (duh)

An email I just sent to Rita's.

The only thing more delicious than Rita's ice is being able to sicken a diabetic and get paid for it, while being on the right side of the law, no?

Btw, Regular 12 oz. Sugar Free ice:

43-79 grams of carbohydrates.

(http://www.ritasice.com/m/pdf/2010Nutritionals-Ice.pdf)

I'm not a doctor, but that could kill a diabetic, I bet.



"I had one of your sugar-free ices and felt horrible afterwards. I just looked at your nutritional information, and I guessed right. While your ice was sugar free, it certainly had more than enough carbohydrates (I assume using corn syrup or whatever) to sicken a diabetic like me. I don't care if you write back, especially if you're going to reply with some form email. This is on your conscience.

I know about the whole "sugar-free" label and how it can mean that it still has sucrose or whatever the heck. I should have asked. But damn it, if it says sugar free than it should be sugar free like diet coke. Or at least come out with a diet line. Stuff like this is why so many people hate corporate America.

And btw, I won't be able to buy any more of your products.

Thanks for the "false advertising". And I know it wasn't false advertising, but that wasn't "sugar free" either.

Thanks for making me sick."

UPDATE:

Rita's replied as I anticipated. With a typical soulless corporate America form email.

I am "[MSG:29183]"

A big FU to Rita.

"Dear Chris,

Thank you for your recent inquiry about Rita’s. We appreciate the time you took to reach out to us and want you to know that your feedback is very important to our company.

As found in the Nutrition FAQ section of our website, we use a combination of sugar alcohols and sugar substitutes in our Sugar-Free Ice; these include:
- Splenda (sucralose)
- Acesulfame-Potassium (ace-K)
- Sugar alcohols (sorbitol and maltitol)
- Maltodextrin

Our Sugar Free Ice flavors have always included sugar alcohols, such as sorbitol and/or maltitol. Sugar alcohols are also commonly found in many sugar-free & no-sugar-added products, including candy, gum, ice cream, cookies, and other treats.

Sugar alcohols are an important ingredient in maintaining the consistency and stability of our Sugar-Free products during freezing.

Consumption of sugar alcohols in large amounts, or when not commonly eaten, can result in adverse effects including abdominal distress and upset. Many other factors may impact such a reaction, including other medical conditions.

We take Guest feedback very seriously and appreciate you alerting us about your concerns.

Thank you,

Rita’s Guest Service Team


-----------------------------------------------------------
Original Feedback: I had one of your sugar-free ices and felt horrible afterwards. I just looked at your nutritional information, and I guessed right. While your ice was sugar free, it certainly had more than enough carbohydrates (I assume using corn syrup or whatever) to sicken a diabetic like me. I don't care if you write back, especially if you're going to reply with some form email. This is on your conscience.

I know about the whole "sugar-free" label and how it can mean that it still has sucrose or whatever the heck. I should have asked. But damn it, if it says sugar free than it should be sugar free like diet coke. Or at least come out with a diet line. Stuff like this is why so many people hate corporate America.

And btw, I won't be able to buy any more or your products.

Thanks for the "false advertising". And I know it wasn't false advertising, but that wasn't "sugar free" either.

Thanks for making me sick.

[MSG:29183]"